Contact Center & BPO

We improve the service experience through our experience, generating First Contact Resolution. ®



We specialize in providing BPO (Business Process Outsourcing) and contact center solutions, that's why we have an important number of functions and services to cover every need.
Seeking our customers' satisfaction as the fundamental basis of our business through the implementation, management and administration of customer service processes.

Our solutions:

CUSTOMER ACQUISITION
- Leads generation.
- Appointment scheduling.
-Surveys and market research.
-Revenue generation.
CUSTOMER SERVICE AND SUPPORT
- Operations management.
- Customer information and orientation center.
- Management of PQR'S.
- On-site workforce control.
CARE AND LOYALTY
- Cycle closure
- Satisfaction surveys
- Customer Experience Surveys
- Retention and collections
CHANNEL MANAGEMENT
- Back Office
- Front Office
- Face-to-face service
- Self-service
- Omni-channel