Through experience we have understood the impact on any change, and therefore we present Outsourcing S.A.'s success cases, which will help you understand the best practices, thus facilitating the change towards the solution of your needs
An award from the Colombian Association of Contact Centers & BPO, as a success case in social responsibility through customer service; for professionalism, good work with quality and effectiveness in telephone advice to children and teenagers. The award was given within the framework of the 3rd Customer Experience Summit, where the industry's excellence in customer interactions is rewarded
FCR SUCCESS CASE:
BROADBAND TECHNICAL SUPPORT
Applying our methodology, we were able to turn around one of the most exhausting processes for customers and most expensive processes for the organization in 6 months.
With the Colombian Institute for the Evaluation of Education – ICFES
As a strategic ally we are able to participate in their service strategy through the positioning of service channels, making a difference, achieving a service experience with high standards of quality, warmth and user satisfaction.
New service channels, virtualization of chat services, email, video call. Custom made CRM. Quality assurance group audits 100% of field requests.